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FAQs

Orders, Delivery, and Tracking

How long will my order take to ship?

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Once the order is placed, your order will usually take 5-7 business days to arrive at your door. You will be sent an email with a tracking number once your order has shipped.

How can I track my order?

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Once your order ships, you will receive an email containing your tracking number. If for any reason you have not received your shipping confirmation email and your order date is past 5 business days, please let us know by emailing help@donfranciscos.com. We will be happy to find out what exactly is going on with your order.

How do I modify or cancel my order?

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We are committed to freshness. We roast our coffees daily and ship within the next business day of the order. If you need to cancel or modify your order for any reason please do so within 24 hours of placing the order by emailing help@donfranciscos.com, please send us your order number and the changes that need to be made. We will let you know as soon as possible if we were able to make the changes.

What shipping options are available? What carriers are used?

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We ship via UPS and USPS.

Does Don Francisco’s Coffee ship internationally?

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Unfortunately we do not ship internationally at this time. We currently ship everywhere in the United States, USA territories (PR, VI, GU), and Canada.

What payment methods do you accept?

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We accept most major credit cards along with Shopify Pay, Google Pay, and Apple Pay.

Do you have any discount codes or coupons available?

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We do not offer discount codes or coupons at the moment unless noted in the promo bar at the top of the site. We also do run special promotions through our newsletter every now and again. If you would like to hear about promotions first please subscribe to our newsletter in the footer of this page.

My order is damaged, missing, expired or incorrect. What should I do?

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We strive to provide exceptional coffee as well as Customer Service and will work with you to ensure your 100% satisfaction. If you are not pleased with any item, for any reason we will gladly replace it, exchange it, or refund the purchase price. Please email returns@donfranciscos.com or contact us at 1-800-697-5282 (Monday - Friday 7:30am - 4:30pm PST) and we’ll gladly get your return started for you.

How do I return an order?

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For returns, please email returns@donfranciscos.com or contact us at 1-800-697-5282 (Monday - Friday 7:30am - 4:30pm PST) and we’ll gladly get your return started for you. We will send you a return label to ship the items back to us. Once we receive the items we will issue a refund or exchange. 

Note: If you return items without contacting us first, you will be subject to pay return shipping costs.

Coffee

How fresh is your coffee?

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Our coffee is roasted and packaged daily here in our facility in Vernon, California. We keep minimal floor stock to ensure your coffee is delivered as close to the roast date as possible.

How long does your coffee last if unopened?

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A bag of coffee left unopened in its original packaging has a shelf life of 1 year.

A can of coffee left unopened in its original packaging has a shelf life of 2 years.

A pack of cold brew coffee left unopened in its original packaging has a shelf life of 1 year.

Coffee pods not yet used have a shelf life of 1 year.

Espresso Capsules not yet used have a shelf life of 1 year

How long does your coffee last once the package is opened?

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For the best flavor, we recommend consuming the coffee within 2-3 weeks after opening. Store it in an airtight container in the freezer between brews.

Are your coffee pods compatible with my 2.0 Keurig machine?

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Yes, our coffee pods are compatible with the 2.0 Keurig® machines as well as the older generation of Keurig® machines. Please Note: our coffee pods are not compatible with the Vue® machine.

Are your espresso capsules compatible with my Nespresso® Original Line machine?

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Yes, our espresso capsules are compatible with the Nespresso® Original Line machines. Please Note: our espresso capsules are not compatible with the Nespresso® Vertuo machines.

Are your coffee pods and espresso capsules recyclable?

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Yes.

Where does your coffee come from?

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When selecting coffees for the Don Francisco's brand, in addition to favoring high-grown Arabica coffees, we pay close attention to the climate, rainfall and soil conditions which also contribute to the flavor characteristics and quality of each coffee. We choose coffee from farmers we have ongoing relationships with in countries between the Tropic of Cancer and Tropic of Capricorn mostly sourcing from Latin America, Southeast Asia, East Africa and Hawaii.

Are your coffees Fair Trade Certified?

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We source Fair Trade Certified coffees and use them in our blends.  For a brand to feature the Fair Trade USA logo on packaging, the coffee inside must be 100% Fair Trade coffee. 

Does your coffee contain GMOs or Gluten?

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The short answer is no.

The National Coffee Association "is not aware of any GMO coffee in the marketplace." Additionally, all non-flavored coffees processed by F. Gavina & Sons, Inc. do not have any additives or flavors. Our non-flavored coffee products are flushed with nitrogen gas during packaging in order to displace oxygen and preserve freshness. All non-flavored coffee products across all Don Francisco’s® Coffee products are GMO-free and do not contain any genetically modified components. All the coffees roasted and packed in our plant are gluten free (Coffee beans are not a protein grain).

Are your coffees certified organic?

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Don Francisco’s Coffees labeled Organic and feature the USDA Organic logo were grown on Organic Certified farms, then roasted and packed at our Organic Certified roasting plant.

What’s in your Kona Blend?

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10% Kona coffee blended with premium Arabica coffees. At Don Francisco’s Coffee we take pride in our procurement and quality assurance processes. All of our Kona coffee is Hawaiian State Certified. Our Kona Blend is labeled and sold in compliance with Hawaiian law, which requires any coffee labeled as containing “Kona” coffee must contain a minimum of 10% Kona. 

Our internal traceability system assures that our product contains 10% Kona coffee by weight. This comprehensive process is computer-controlled and fully traceable from start to finish, ensuring our Kona Blend contains a minimum of 10% Kona coffee as claimed on the label. 

We are committed to the quality of our coffee and it will never be compromised.

What changed on the Can coffee packaging and has the coffee inside changed?

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Our coffee in cans is exceptional coffee and the same coffee you know and love. Made with 100% premium Arabica coffee and are selected from the world’s best growing regions. On the outside, we simplified the design, making it easier to find your favorite coffee. The colors were slightly updated too but we kept the illustrations you loved of our former design. We also added claims that represent our coffee heritage and our commitment to the quality of our coffee. 

100% Arabica – we only use beans from the world’s top coffee-growing regions. 

Family Crafted Coffee™ - we roast our coffee to perfection applying skills and passion developed through four generations. 

Commitment to Quality – a nearly 150-year family tradition that ensures we never mix with lower quality beans. 

Direct Impact™ - we are committed to the land and its people with programs that serve our local and coffee growing communities. More information on our website. 

Are your cans recyclable?

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Yes, our cans are made of steel and are 100% recyclable. They also protect the freshness and aroma of the coffee.

Account Management

How do I login to my account?

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To log into your account on desktop, click the Log In text on the upper right side of the top navigation. To log into your account on mobile, click the menu icon on the upper left side of the top navigation and then click Log In at the bottom of the expanded menu. Alternatively you can click Here.

How can I update my contact information?

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To update your contact information, proceed to your account and click on View Addresses. From the address section you can edit, delete and add contact information.

How can I update my payment method?

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You can update your payment method at the time of your next purchase.

How do I reset my password?

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To reset your password proceed to the Log In page and select Forgot Your Password? Enter your email and follow the instructions provided to reset your password. Alternatively you can click Here.

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