Shipping and Returns

Once the order is placed, your order will usually take 5-7 business days to arrive at your door. Once your order ships, you will receive an email containing your tracking number. If for any reason you have not received your shipping confirmation email and your order date is past 5 business days, please let us know by emailing help@donfranciscos.com. We will be happy to find out what exactly is going on with your order.

We are committed to freshness. We roast our coffees daily and ship within the next business day of the order. If you need to cancel or modify your order for any reason please do so within 24 hours of placing the order by emailing help@donfranciscos.com, please send us your order number and the changes that need to be made. We will let you know as soon as possible if we were able to make the changes.

We strive to provide exceptional coffee as well as Customer Service and will work with you to ensure your 100% satisfaction. If you are not pleased with any item, for any reason we will gladly replace it, exchange it, or refund the purchase price. Please email returns@donfranciscos.com or contact us at 1-800-697-5282 (Monday - Friday 7:30am - 4:30pm PST) and we’ll gladly get your return started for you.

For returns, please email returns@donfranciscos.com or contact us at 1-800-697-5282 (Monday - Friday 7:30am - 4:30pm PST) and we’ll gladly get your return started for you. We will send you a return label to ship the items back to us. Once we receive the items we will issue a refund or exchange. 

Note: If you return items without contacting us first, you will be subject to pay return shipping costs.